As CEO & Founder of Propello Cloud, our mission is clear. We are innovating loyalty and… · Experience: PropelloCloud · Education: University of Central Lancashire · Location: Greater Preston Area · 500+ connections on LinkedIn. View Mark Camp’s profile on LinkedIn, a professional community of 1 billion members.| www.linkedin.com
Customer loyalty ladder: A tool that helps brands better identify different types of customers and use data to plan and execute a loyalty building strategy.| blog.propellocloud.com
Unlocking the formula of 28 customer retention metrics. We’ve got everything covered from Customer Lifetime Value to Net Promoter Score. Read more here| blog.propellocloud.com
A 2021 survey of 1,000 consumers concluded that more than 80% consider trust a deciding factor in their buying decisions, despite the fact that only 34% trust the brands they use. As trust in institutions diminishes, consumers are increasingly skeptical of where they put their money and receive their information. The author recommends three marketing strategies for brands to maintain and foster trust in their brands: 1) Do not overspin, 2) Avoid half-truths, and 3) Read the room and adjust.| Harvard Business Review
We share several best practice tips for how to handle customer complaints and turn unhappy customers into brand advocates (free templates included!).| www.superoffice.com
Did you know that referral leads convert 30% better than leads generated from other marketing channels and have a 16% higher lifetime value? Customers referred by other customers have a 37% higher retention rate and are 4 times more likely to refer more customers to your brand. Check out our infographic “The importance of Referral […]| Invesp
What's better than a customer gained? A customer retained. Check out 50 retention stats that show how to reduce churn by investing in customer happiness.| blog.hubspot.com