In this guide, we’ll show you how to use canned responses in Chatway. Canned responses, also often referred to as “saved replies” or “shortcuts”, are a great way to reply faster to your customers. No more wasting time typing the same thing over and over again, no more long response waiting times. This is a […]| Chatway Live Chat
You can let your customers email you directly and manage them within the Chatway inbox along with the Chatway chats. This functionality is very helpful, as you can reply to your customer’s queries and concerns in just one place. You no longer need to open a separate browser tab to manage your customers’ email. To […]| Chatway Live Chat
Discover 9 live chat mistakes businesses make (& how to avoid them) to maximize customer service, boost sales, and provide real-time support.| Chatway Live Chat
Learn 9 actionable strategies to increase customer satisfaction. From understanding customer journeys to offering 24/7 support| Chatway Live Chat
As a business owner, it’s essential to understand that your customer’s user experience is critical to the success of your business. The user experience is the overall experience that your customers have when they interact with your brand, whether it’s through your website, your products, or your customer service. If your customers have a positive […]| Chatway Live Chat
Struggling with slow customer service response times? Learn strategies to improve response time and keep your customers happy and satisfied.| Chatway Live Chat
The most important aspect of any good customer experience when interacting with a business is the ability to get one’s issues or problems solved.| Chatway Live Chat
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