For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it. That doesn’t happen spontaneously; it requires training.| Forbes
2020 made us closer to our homes and changed the way people live their lives. The pandemic challenged how people work, shop, and travel. So much of the way we live and work was turned upside down. It also changed the way that we learn. And that has not been all bad. Whether you are ... Read more| Prowess
If you are keen to make sure that your staff are working their hardest and doing their best, there are a lot of ways in which you might be able to achieve this. A big part of it is all to do with inspiration, and as long as you can find a way to genuinely ... Read more| Prowess
In an era when environmental concerns are increasingly becoming the order of the day, green cleaning has become one of the important strategies for businesses to help ensure a much healthier and safe work environment. Companies like Seattle Green Cleaning Fairy are leading the way in providing eco-friendly cleaning solutions. This comprehensive guide critically looks ... Read more| Prowess
Nowadays, when the business landscape has become more competitive than ever, technical expertise alone doesn’t guarantee success—emotional intelligence (EQ) is the hidden differentiator. While hard skills get employees in the door, they can navigate emotions, build trust, and communicate effectively, which determines long-term success. Forward-thinking companies are realising that EQ isn’t just a ‘soft skill’—it’s ... Read more| Prowess
Employee experience directly influences employer branding by shaping perceptions of the company as a workplace. Positive experiences, including effective onboarding and a supportive culture, contribute to a strong employer brand. Employees who feel valued and engaged become brand advocates, attracting top talent and enhancing the company’s overall reputation. On the other hand, negative experiences can ... Read more| Prowess
Employee training plays a crucial role in the growth and success of any organization. In fact, statistics show that companies with comprehensive training programs have a 24% higher profit margin than those without. Training equips employees with the knowledge and skills needed to perform their jobs effectively and contributes to overall productivity and efficiency. In ... Read more| Prowess
