The world’s consumers reveal what keeps them coming back| KPMG
Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey―from marketing to sales to customer service and everywhere in between. It is the sum total of all interactions a customer has with your brand.| www.oracle.com
Driven by smartphone revolution Mobile commerce is growing at an unprecedented pace. The volume is expected to surpass $4 trillion in 2025, more consumers than ever are turning to their phones to browse, shop, and complete purchases.| SellersCommerce
A list of trends that are impacting the way consumers find and review the things that they buy online and offline.| Exploding Topics
Consumers are willing to spend an average of 9.7% more on sustainably produced or sourced goods, even as cost-of-living and inflationary concerns weigh, according to PwC’s 2024 Voice of the Consumer Survey, published today.| PwC
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
A curated list of the latest customer retention data and statistics across various industries.| Exploding Topics