It’s often said that success – and even life – is about the journey, not the destination, and according to a recent study, it looks like the same thing is true in the customer service experience. Zendesk wanted to quantify the long-term impact of the customer service experience on business results, [...]| Forbes
Price, brand and quality are no longer the main influences for consumers’ decision making. Customer service has not only been added to the mix, but for many has become the key driver. Customer service influence is proven in the 2017 State Of Global Customer Service Report by Microsoft.| Premier Contact Point
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