8 Ways to Reduce Customer Service Costs - Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
Increasing customer service productivity means better customer retention, lower service costs, and a stronger experience with your brand. Here's our guide to taking support productivity to the| Surveypal
Improving First Contact Resolution (FCR), helps you assess customer service performance and efficiency. Read this guide to master your FCR!| Surveypal
Measure your customer satisfaction to identify unhappy customers, boost the customer experience, and increase loyalty.| Surveypal
Text analysis is a powerful tool for support teams as it enables a more seamless customer experience and improved support performance.| Surveypal
Customer self-service allows clients to find answers to their questions about your services and products without contacting support. Read this article to learn more.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Customer service analytics gathers and explores support data to extract actionable insights that can help enhance team performance and the customer experience.| Surveypal
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
