Stop What You're Doing and Build a Knowledge Base
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
In customer service, it’s easy to be overwhelmed by all the KPIs. We listed the TOP 8 customer service KPIs for you.| Surveypal
Customer service agent satisfaction is affected by many drivers that are common to work in any sector. Check out the most common ones!| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Customer service analytics gathers and explores support data to extract actionable insights that can help enhance team performance and the customer experience.| Surveypal
Today, buyer patience is at an all-time low. Speed is more important than ever. Many marketers and salespeople are turning to live chat -- which has long been used by customer service teams -- as the new hot tool that will get acquisition cranking again. But thinking about live chat as merely a fix for speed misses the bigger opportunity.| blog.hubspot.com
