Stop What You're Doing and Build a Knowledge Base
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
Measure your customer satisfaction to identify unhappy customers, boost the customer experience, and increase loyalty.| Surveypal
Text analysis is a powerful tool for support teams as it enables a more seamless customer experience and improved support performance.| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Is your Net Promoter Score the one number you need to grow? Read this article to find out.| Surveypal
Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics tha...| Harvard Business Review
