Saudi Arabia’s telecommunications industry stands at a pivotal juncture, one shaped not just by infrastructure, but by rising expectations around service quality, innovation, and digital […] The post Rewiring Expectations: Redefining Customer Experience in KSA’s Telecom Sector first appeared on New Metrics.| New Metrics
Phenomenology in CX design shapes lived experience through embodiment, temporality, and AI, creating digital interactions grounded in human perception. The post Phenomenology and CX: Designing for Lived Experience in a Digital World first appeared on New Metrics.| New Metrics
In a shift toward citizen-centric governance, ADAA and DGA frameworks are transforming Saudi Arabia’s public sector by turning experience measurement into a strategic driver of Vision 2030. The post Experience by Design: Understanding and Operationalizing ADAA and DGA Frameworks in Saudi Arabia first appeared on New Metrics.| New Metrics
AI transforms CX through the Extended Mind Thesis by reshaping design, extending cognition, and introducing new ethical responsibilities. The post Designing Cognitive CX: AI, the Extended Mind, and the Future of Experience first appeared on New Metrics.| New Metrics