Net promoter Score (NPS) is the most important metric to track. Learn how to calculate NPS, create an NPS survey & how to analyze NPS results| Customer Thermometer
What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback program| Customer Thermometer
Did you know that customers can often be more loyal to your business after they have experienced a service failure? Learn how to react to it (and avoid it).| Customer Thermometer