Customer retention rate is a good measure of your business’s health. Low or declining retention rates indicate you have a problem!| www.newbreedrevenue.com
Customer lifetime value (CLV) is a key stat to track as part of a customer experience program. Learn what customer lifetime value is and how to track it!| Qualtrics
All too often, marketers and salespeople think: “A customer is a customer is a customer. Any sale is a good sale.” It’s time to break free from that mindset. In reality, there is a stark difference between ideal customers and less-than-ideal customers.| www.newbreedrevenue.com