Explore the 17 best online survey tools of 2025 to collect feedback, improve customer experience, and choose the right survey software for your needs.| www.zonkafeedback.com
Learn about why customer loyalty is critical to the long-term success of your business and how to turn your customers into delighted brand advocates.| blog.hubspot.com
What is churn rate, and how do you calculate it? Learn about customer churn rate and revenue churn rate, and why they are important metrics to measure.| blog.hubspot.com
What is a survey, and how can you use one to your advantage? Learn how to create surveys that gather accurate and honest feedback from your audience.| blog.hubspot.com
Easily calculate NPS, customer lifetime value, satisfaction score, and more with this free workbook.| offers.hubspot.com
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Customer Satisfaction Score (CSAT) is a popular and simple methodology to measure customer satisfaction. Learn when and how to use it in this blog post.| blog.hubspot.com
Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics tha...| Harvard Business Review
Learn about the Net Promoter Score (NPS) and its importance to your brand's success.| blog.hubspot.com