Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
What is a survey, and how can you use one to your advantage? Learn how to create surveys that gather accurate and honest feedback from your audience.| blog.hubspot.com
Customer Satisfaction Score (CSAT) is a popular and simple methodology to measure customer satisfaction. Learn when and how to use it in this blog post.| blog.hubspot.com
Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.| blog.hubspot.com
Learn about the Net Promoter Score (NPS) and its importance to your brand's success.| blog.hubspot.com
Discover everything you need to know about customer retention — what it is, how to measure it, why it's important, and how organizations can improve retention rates and foster it.| blog.hubspot.com