isp.net transformed its contact center with MiaRec, achieving a 900% increase in performance visibility, a 42% boost in NPS scores, and saving over 52 days of manual work annually.| www.miarec.com
Advantage Reserve improved agent performance and guest satisfaction by automating QA, achieving 100% call coverage, and saving over 800 hours annually.| www.miarec.com
AI—and especially its newest star, generative AI—is today a central theme in corporate boardrooms, leadership discussions, and casual exchanges among employees eager to supercharge their productivity. Sadly, beneath the aspirational headlines and tantalizing potential lies a sobering reality: Most AI projects fail. Some estimates place the failure rate as high as 80%—almost double the rate of corporate IT project failures from a decade ago. Approaches exist, however, to increase the odd...| Harvard Business Review