The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.| www.find-tender.service.gov.uk
Published date: 17 April 2025| www.contractsfinder.service.gov.uk
The Service Centre is at the core of Operational Service Management (OSM), which delivers the MOD’s essential IT services. The new service centre will be a 24/7, 365 days of the year, IT service desk and a single point of contact delivering intelligent user self-service and better service management across suppliers.| Capgemini UK