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Discover the power of your words and the subtlety of your tone. Mastering verbal de-escalation techniques can transform a potential conflict into a peaceful| Peaceful Leaders Academy
In the fast-paced world of service interactions, taking the time to genuinely hear customers out can be a magic bullet. By truly listening, you build a| Peaceful Leaders Academy
Learn valuable strategies to stay composed and centered when faced with others' anger. Discover how to maintain inner calm in the midst of a storm.| Defuse - De-Escalation Training
The employee handbook might say that you are a cashier or a call center […]| Defuse - De-Escalation Training