Scale effort and align teams using digital-led strategies for digital customer success. Drive sustainable growth with digital CS.| Gainsight Software
As the post-Covid economic forecast stabilized, Customer Success emerged not just as a critical function but as a central growth engine for businesses| Gainsight Software
Singular didn’t wait for perfect data or a bigger team to tackle retention head on. They found a way to act faster and with more focus. In this playbook,| Gainsight Software
AI agents that help you retain customers, forecast renewals, and scale coverage. Powered by Gainsight’s CustomerOS and available with Atlas.| Gainsight Software
Redefining the Role of the CSM in the Age of Agentic AI| Gainsight Software
The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost of acquisition and an increased focus on profitability are shifting the spotlight to renewals and expansions within the existing customer base. In this new landscape, Customer Success (CS) is no longer just about guiding customers toward their goals—it’s becoming a core driver of revenue. With approximately 40% of SaaS revenue now st...| Gainsight Software
