Switching VoIP Providers: What to Expect and How to Keep Moving
Learn how to switch VoIP service providers without losing your number or disrupting business. Fast, secure, and stress-free.| VirtualPBX
Learn how to switch VoIP service providers without losing your number or disrupting business. Fast, secure, and stress-free.| VirtualPBX
Need Call Barging, Eavesdrop, Whisper, or Steal for managing call center agents? Learn about contact center call monitoring features.| VirtualPBX
What Do your Customers Hear Before They Speak To Someone? For many businesses, the first thing a customer hears isn’t a friendly voice or a personal touch—it’s a phone greeting. And it’s necessary to get the work done instead of … Continue reading → The post The Power of AI For Small Business Phone Greetings and Audio Branding appeared first on VirtualPBX.| VirtualPBX
The most popular messaging—SMS, MMS, and chat—in one shared inbox with customer info and notes. A new customer messaging platform is coming.| VirtualPBX
Very simply, an SMS notification is a text message sent to a user’s mobile phone to deliver timely information, alerts, or updates. It doesn’t require internet access, rather uses the same technology behind traditional text messages— Short Message Service (SMS) … Continue reading → The post What Are SMS Notifications? appeared first on VirtualPBX.| VirtualPBX
Call center KPI metrics track efficiency, productivity, and customer satisfaction within call centers. From first call resolution (FCR) to abandoned call rates and average handle time (AHT), VirtualPBX Live Dashboards can display a multitude of insights.This week, we’re excited to … Continue reading → The post New Reporting Tools For Call Center KPI Metrics appeared first on VirtualPBX.| VirtualPBX
Explore the meaning of a warm transfer, including warm transfer script examples to transfer calls for an exceptional customer experience.| VirtualPBX
In this guide, we'll delve into the core duties of call center representatives, exploring how they master customer service excellence.| VirtualPBX
Looking for call center live dashboard examples? Here are 3 ways to utilize Dashboards, a centralized hub to monitor call center performance.| VirtualPBX
We’ve talked to a few new customers whose last provider stopped supporting VPNs. In this Q&A we ask CTO, Daniel Ruiz how VPN for VoIP works.| VirtualPBX
