Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been part of business for centuries. The field of CX, though, is still a relatively new one. And, depending on who you ask, you’re likely to […]| CX by Design
Learn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first article in our six-part CX metrics series.| CX by Design
One of the most important parts of the CX process is customer experience research and validation. As practitioners of a human-centric field, our top priority is understanding the needs of the people interacting with our clients’ systems.| CX by Design
CX vs. UX. Many professionals get CX and UX confused; some people even think they’re basically interchangeable. In this post, we’ll discuss the differences between CX and UX| CX by Design
