Why do so many businesses struggle to deliver good customer service? The harsh reality is that many businesses struggle to show empathy for their customers. What is Empathy and Why Does it Matter to Your Business? First, what is empathy? I asked Grok, it said empathy is “the ability to understand, share, and vicariously experience […] The post Empathy is Your Customer Service Secret Weapon appeared first on MackCollier.com.| MackCollier.com
Growth on Substack is easier to track than you think. In May of 2024, I started investigating Substack. I had heard from peers that Substack was growing and that I should build a presence there. For those that aren’t familiar with Substack, it’s a newsletter site that has a social component built on top of […] The post Understanding Substack’s Three Growth Stages appeared first on MackCollier.com.| MackCollier.com
I started blogging officially in September of 2005. I launched my own blog for the first time in March of 2006. This blog launched in June of 2009. One of the things that blogging for that long affords me is the ability to know what blogging was like before Facebook, Twitter and other social media […] The post Blogging Isn’t Dead, it’s Morphed Into Substack appeared first on MackCollier.com.| MackCollier.com