CRM provides much more than contact management and sales force automation. They help you close more sales. But do you have the right CRM to sell more effectively and profitably? The answers you need are a click away.| www.oracle.com
Understand the features within customer relationship management (CRM) system that may work best for your sales, customer service, field service, and marketing teams.| www.oracle.com
Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions.| www.oracle.com
Learn about marketing automation and how software can automatically manage and streamline marketing processes, activities, and campaigns.| www.oracle.com
Predictive lead and account scoring| www.oracle.com
CRM has moved beyond contact management and sales force automation, but definitions vary, depending on the vendor you talk to. The answer is simpler than you might think and can be found in one click.| www.oracle.com
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Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey―from marketing to sales to customer service and everywhere in between. It is the sum total of all interactions a customer has with your brand.| www.oracle.com
Automated configurations| www.oracle.com
Make every customer interaction matter by connecting all your business data across marketing, sales, commerce, and service. Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships.| www.oracle.com