A great customer experience can actually help reduce expenses. It might sound counterintuitive, but it's a strategy top companies routinely employ.| Watermark Consulting
The term "customer experience" is everywhere these days, but what does it really mean? Our simple and straightforward definition of "CX" may surprise you.| Watermark Consulting
If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity.| Watermark Consulting