More and more products and services are being deployed on the web, and this presents new challenges and opportunities for measurement of user experience on a large scale. There is a strong need for user-centered metrics for web applications, which can be used to measure progress towards key goals, and drive product decisions. In this note, we describe the HEART framework for user-centered metrics, as well as a process for mapping product goals to metrics. We include practical examples of how ...| research.google
By linking DORA's measures of how software is delivered with H.E.A.R.T.'s focus on how people experience a product, teams can gain a complete understanding of their product's health and make better choices about what to build.| Google Cloud Blog
DORA is a long running research program that seeks to understand the capabilities that drive software delivery and operations performance. DORA helps teams apply those capabilities, leading to better organizational performance.| dora.dev