Net promoter Score (NPS) is the most important metric to track. Learn how to calculate NPS, create an NPS survey & how to analyze NPS results| Customer Thermometer
Learn what you need to know about Likert scales| Customer Thermometer
Find out how to write unbiased survey questions so that you always receive representative, accurate customer responses. Examples included.| Customer Thermometer
When getting a 1-2% response rate in your customer satisfaction surveys is an aspiring result, it's a clear sign that something must change. But what?| Customer Thermometer
What you should do with negative feedback? The best practice approach to customer feedback goes beyond measuring it to acting upon it.| Customer Thermometer
What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback program| Customer Thermometer