Net Promoter Score (NPS) is a metric that gauges customer loyalty by asking how likely they are to recommend a product or service, on a scale of 0-10.| www.medallia.com
Customer satisfaction measures how happy customers feel about a given company, product, or service versus their expectations, typically gathered via surveys.| www.medallia.com
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
Learn to improve your Customer Effort Score (CES) by evaluating the ease of customer interactions and streamline processes to ensure higher satisfaction.| Qualtrics