Active listening requires mastering many skills, including reading body language and tone of voice, maintaining your attention, and being aware of and controlling your emotional response. In this article, the author explains what active listening is and how to improve this essential communication skill.| Harvard Business Review
Note: This post is one of a series examining organizational culture in museums. If leadership at your museum, or other museum leaders you know, are interested in finding innovative ways to make mus…| Museum Questions
This post is by Jennifer DePrizio. Jenn has worked in art museums across the country for more than twenty years, leading audience-centered program development and interpretive strategies that are g…| Museum Questions
