In June, Cigna began launching a suite of new AI tools designed to help members better navigate their health benefits. The new features are being rolled out in phases on Cigna’s member portal, where enrollees will have access to an AI-powered chatbot that answers common questions about benefits and claims. In addition to the virtual […]| Becker's Payer Issues | Payer News
In 2025, Aetna offers the best desktop digital experience among major insurers, and Anthem BCBS plans offer the best mobile app experience, according to new research from Corporate Insight shared with Becker’s. Corporate Insight’s “2025 Commercial Health Plan Experience Benchmark,” published Aug. 5, evaluated 24 commercial payers across 240 desktop and mobile functions. The report […]| Becker's Payer Issues | Payer News
Blue Shield of California has partnered with Gemini Health to launch “Price Check My Rx,” a new tool that sends mobile alerts to prompt members to review drug prices and compare lower-cost alternatives through the insurer’s app. Blue Shield says it is the first health plan in the U.S. to offer real-time prescription cost notifications […]| Becker's Payer Issues | Payer News
Humana is taking proactive steps to address burnout and improve engagement for its thousands of employed or affiliated clinicians by focusing on well-being, reducing turnover, and tackling frustrations related to technology and administrative processes, according to the company’s Chief Medical Officer, Kate Goodrich, MD. Dr. Goodrich discussed the company’s recent ambient AI pilot on the […]| Becker's Payer Issues | Payer News
Cigna is launching a suite of AI tools designed to help members navigate their health benefits. The new features are being rolled out in phases on Cigna’s member portal, according to a June 12 news release. Here are four things to know:| Becker's Payer Issues | Payer News
