“We Couldn’t Generate an Answer for your Question” - ACRLog
Editor’s note: We welcome a guest blog post from Jay Singley, Document Delivery and Circulation Desk Manager at North Carolina School of Science and Mathematics. In March 2025, Ex Libris unveiled their AI-powered Research Assistant tool for institutions using Summon. Within a week, Summon users reported error messages with specific search terms and topics. The first| ACRLog - Blogging by and for academic and research librarians
