The global customer experience management market size was estimated at USD 12.04 billion in 2023 and is expected to grow at a significant CAGR of 15.8% from 2024 to 2030| www.grandviewresearch.com
New research commissioned by IBM found that about 42% of enterprise-scale organizations (over 1,000 employees) surveyed have AI actively in use in their businesses.| IBM Newsroom