Contact Center Experience 101: Everything You Need to Know – Medallia
What is a contact center? Here are the basics of contact center experience, from customer service to measuring and driving contact center performance.| www.medallia.com
What is a contact center? Here are the basics of contact center experience, from customer service to measuring and driving contact center performance.| www.medallia.com
Analyze call center metrics for call/contact center experience and call/contact center agent experience impacting your overall customer service experience.| Medallia
