Touchpoint – Medallia
A touchpoint is any interaction between a customer and a company, product, or service, that helps to form an impression and shape the customer's experience.| www.medallia.com
A touchpoint is any interaction between a customer and a company, product, or service, that helps to form an impression and shape the customer's experience.| www.medallia.com
Gain key insights into customer & employee sentiment through feedback surveys, digital analytics, customer journey analytics, and contact center analytics.| Medallia
What is customer experience? Here are the basics of CX, from creating positive experiences to monitoring customer satisfaction and net promoter score.| Medallia
