I have a friend who does this thing with pizza. She’ll eat the entire slice methodically, saving that perfect triangle of cheese and crust for the very end. Watching her is almost meditative—there’s this quiet confidence in her approach, like she knows something the rest of us don’t. Turns out, she might. Psychologists have been … Continue reading "People who save the best bite of food for last usually display these 7 unexpected traits, according to psychology"| The Expert Editor
Breaking up is never easy. It’s a dance of emotions, second-guessing and mixed signals. People often display certain behaviours when they’re contemplating ending a relationship, even if they’re not overtly saying it out loud. According to psychology, there are tell-tale signs that someone is quietly planning an exit strategy from their current relationship. These signs … Continue reading "7 things people do when they’re quietly planning to leave a relationship, according to psychology"| The Expert Editor
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
