Governance Is Now a CS Metric—Own It or Lose Renewals
ServiceNow exec joins a governance board. What it means for CS—and how to turn velocity, failure rate, and rollback time into renewal math. Templates inside.| www.thecscafe.com
ServiceNow exec joins a governance board. What it means for CS—and how to turn velocity, failure rate, and rollback time into renewal math. Templates inside.| www.thecscafe.com
Defend price, protect margin, and close renewals with confidence. Free overview + premium pack: scripts, ROI calculator, and objection playbooks.| www.thecscafe.com
Battle-tested CS playbooks to cut churn, protect revenue, and land $120K–$200K roles — trusted by 4,300+ pros. Click to read The Customer Success Café Newsletter, a Substack publication with thousands of subscribers.| www.thecscafe.com
