Turning Ecommerce Refund Experience Into Future Sales
Refund customer experience: how to turn returns into repeat sales with post-refund feedback and recovery tactics.| Retently CX
Ever feel like your phone is eavesdropping? You mention hiking boots to a friend, and boom, your next scroll is full of trail gear ads. Coincidence? Maybe. But let’s be real: ecommerce recommendations can get real personal, real fast. Don’t get us wrong, when done right, it’s super helpful. Personalized product picks, smart search results, […] The post Are You Over-Personalizing? When AI Recommendations Feel Creepy appeared first on Retently CX.| Retently CX
Refund customer experience: how to turn returns into repeat sales with post-refund feedback and recovery tactics.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
CSAT is a survey methodology you can use to track customer satisfaction levels. Here’s a practical guide for an in-depth CSAT overview.| Retently CX
Want to learn how Customer Effort Score works, and how it can benefit your business? Here’s a definitive guide that will answer all your questions.| Retently CX
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX
