Build powerful referral programs with personalized rewards with A/B testing and advanced targeting. Enterprise-ready platform trusted by thousands of marketers.| Extole | Customer Engagement Platform
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
The Leading Customer Engagement Platform An exciting way to engage existing customers — and reach new ones. Get Started Boost customer retention, drive customer acquisition Engage with your current customer base to drive acquisition, retention, and loyalty. Combining consumer-to-consumer sharing, enticing rewards, and powerful analytics, Extole programs enable you to turn your existing customers into| Extole | Customer Engagement Platform
To help clients who were struggling to understand their Net Promoter Scores, a customer agency conducted a new study that compared the NPS ratings of 2,000 consumers with answers to questions about whether they had, in fact, actively promoted brands or urged others to avoid them. The data showed that people’s behavior often didn’t line up with their NPS categorizations–suggesting that asking about actual advocacy, rather than inclination to recommend, may produce more useful data.| Harvard Business Review
