*** Longlisted for the Financial Times and Schroders Business Book of the Year 2025 ***Misogyny, conspiratorialism, surveillance, manipulation, fraud, and AI slop are drowning the internet. For the monopolists who dominate online – X, TikTok, Amazon, Meta, Apple – this is all part of the playbook. The process is what l| Verso
Verizon's Project 624 has somehow led to a degradation in customer service quality.| PhoneArena
Streaming costs are increasing all the time---in 2025, we'll keep track of all the price hikes that streamers levy on their subscribers.| Nerdist
We've all had to fight our way through administrative sludge—filling out complicated online forms, mailing in paperwork, standing in line at the motor vehi...| MIT Press
Reflections On 20 Years Of Investigating Rage & The New Age Of Rage THIS IS THE TENTH EDITION OF THE NATIONAL CUSTOMER RAGE SURVEYThis wave of the National Customer Rage Survey marks the tenth edition of the rage study, dating back to 2003. Truth be told, we never imagined that the study would resonate with| Customer Care Measurement & Consulting -
The Fairness Factor:| maslansky+partners
