Objective Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process.| Office of Inspector General
Background: The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These problems greatly affect customer satisfaction, so it is important to understand how they are connected. Methods: Three hundred and seventy-five customer complaints made between 2021 and 2023 were analyzed. Paniotto’s method was used to ensure that the study data accurately represe...| MDPI
Failed deliveries cost companies billions of dollars each year, while impacting customer satisfaction and damaging retailers’ reputations. The author shares findings from original research based on transaction and delivery data from an e-commerce retailer in a Latin American megacity and a delivery company in Singapore. He and his colleagues also interviewed delivery drivers to understand the issues they encounter on the road. Based on these insights, the author offers three suggestions f...| Harvard Business Review
Optimize your parcel contracts for cost savings and efficiency with our expert logistics solutions. Contact us for more information today!| Broussard Logistics
Interested in how to negotiate parcel contracts effectively by understanding the fine print.? Improve your negotiation skills with our expert tips.| Broussard Logistics
We highlight the power of data-driven decision-making in manufacturing logistics and explain how we can use the most up-to-date data| Broussard Logistics
