Probing Questions Agents Can Ask Customers to Deliver Great CX
This blog will discuss techniques and examples of probing or open-ended questions that can be asked to improve customer service and customer satisfaction.| SQM Group
This blog will discuss techniques and examples of probing or open-ended questions that can be asked to improve customer service and customer satisfaction.| SQM Group
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
Having adequate procedures in place on how to handle angry and abusive customers is essential to preventing high stress and job burnout for call center agents.| SQM Group
