Creating a positive emotional connection from the call center
Emotional intelligence in a call center environment is about the Agent's ability to understand and create a positive emotional connection with customers.| SQM Group
Emotional intelligence in a call center environment is about the Agent's ability to understand and create a positive emotional connection with customers.| SQM Group
Find the right metrics to provide valuable insights into your call center customers' experience.| SQM Group
SQM Group's customer service research shows that building customer rapport is the second biggest driver for achieving high call center Csat.| SQM Group
To ensure agents deliver customer empathy consistently, they need to be trained, coached, and monitored through their QA program and post-call surveys.| SQM Group
