360-Degree Feedback and How to Use It With a QA Program
From a CSQA perspective, 360-Degree Feedback lets agents and supervisors get a fuller picture of a customer's experience interacting with a call center.| SQM Group
From a CSQA perspective, 360-Degree Feedback lets agents and supervisors get a fuller picture of a customer's experience interacting with a call center.| SQM Group
Read the latest call center statistics to find out the average number of calls a month, how stressed out are the employees, and much more!| TrueList
Reach out for a free demo trial of our powerful call center measurement software that is specialized for improving customer service management.| SQM Group
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
