AI-companion apps such as Replika, Chai, and Character.ai promise relational benefits-yet many boast session lengths that rival gaming platforms while suffering high long-run churn. What conversational design features increase consumer engagement, and what trade-offs do they pose for marketers? We combine a large-scale behavioral audit with four preregistered experiments to identify and test a conversational dark pattern we call emotional manipulation: affect-laden messages that surface preci...| arXiv.org
The D^3 Associates Program is designed to support and accelerate faculty research into the ways AI and digital technologies are reshaping companies, organizations, society, and practice. We aim to achieve this by engaging with faculty members at Harvard Business School by offering funding for both new and ongoing research projects. Call for Proposals We invite […]| Digital Data Design Institute at Harvard
Have you ever received a response from ChatGPT that seems to get you almost too well? A recent preprint review of research, “AI-Generated Empathy: Opportunities, limits, and future directions,” written by a team including Amit Goldenberg, faculty principal investigator in the Digital Emotions Lab at the Digital Data Design Institute at Harvard (D^3), suggests that […] The post The AI Penalty: What We Really Prize in Empathy appeared first on Digital Data Design Institute at Harvard.| Digital Data Design Institute at Harvard
