Travel Outlook is an innovative off-site central reservations office (CRO) service, and we seamless integrate AI at our hotel call center.| Travel Outlook
Explore how to increase voice channel revenue and enhance guest service with expert insights from our extensive experience.| Travel Outlook
When AI Seems Human The Risks and Rewards of Anthropomorphizing in Hospitality By John Smallwood, President of Travel Outlook, August 2025 In the race to stand out in a competitive hospitality market, hoteliers are turning to artificial intelligence (AI) to ... Read More The post When AI Seems Human appeared first on Travel Outlook.| Travel Outlook
WHAT 67% OF GUESTS SAY ABOUT HOTEL PRODUCTS OR SERVICE RECOMMENDATIONS WHY AI STILL STRUGGLES TO PERSONALIZE – AND WHY THAT MATTERS IN HOSPITALITY By John Smallwood, President of Travel Outlook, May 2025 In the race to automate, the hospitality ... Read More The post What 67% Of Guests Say About Hotel Products or Service Recommendations appeared first on Travel Outlook.| Travel Outlook
Better than a chatbot, Annette uses generative AI to use human-like reasoning to answer your potential guests' questions accurately.| Travel Outlook