The global customer experience management market size was estimated at USD 12.04 billion in 2023 and is expected to grow at a significant CAGR of 15.8% from 2024 to 2030| www.grandviewresearch.com
Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.| Salesforce
Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.| www.helpscout.com
We dug deep into the features, reviews, and pricing of dozens of tools to compile this list of the best customer service software for 2025.| www.helpscout.com
Read these mind-blowing social media marketing statistics that will totally change the way you think about social media marketing! The proof is here.| Digital Marketing Blog
Customer feedback helps companies understand the experiences and needs of their community. Here are ways to collect your customers’ insights| www.helpscout.com
What’s the secret to leading a high-performing service organization? These 36 customer service statistics point you in the right direction.| Salesforce
Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics tha...| Harvard Business Review
How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.| khoros.com
Did you know that it costs five times as much to attract a new customer? Check out this article about ‘Customer Acquisition Vs Retention Costs to learn more.| Invesp - Conversion Rate Optimization Blog
Customer service is as critical to your business as sales and marketing — maybe even more so. Learn about the importance of customer service in this post.| blog.hubspot.com
Check out these 107 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.| www.helpscout.com
