U.S. consumers play hard to get, but once brands secure their trust, the majority of U.S. consumers are loyal for life, according to a global survey.| Acquia
/PRNewswire/ -- Organizations around the world are failing to implement effective digital customer experience (CX) strategies, according to new research from...| www.prnewswire.com
To excel at client retention, entrepreneurs have to stay hungry, create systems to manage client relationships, and proactively engage with clients.| Forbes
In this article, we explore using social media as a full-service channel, offering an approach to deliver end-to-end customer service via social channels.| McKinsey & Company
Find the most up-to-date statistics about loyalty programs in the U.S.| Statista
37% of consumers consider themselves to be loyal to a brand only after making five purchases.| Yotpo
In this post, you'll find select results from our national survey on American shoppers' attitudes towards customer loyalty in 2018, revealing what it takes for customers to become brand loyal, what sends even the most loyal customers into the hands of the competition, and more!| Yotpo
Repeat customers are more profitable than one-time shoppers. Learn the definition, benefits, and ways to identify and increase repeat customers.| Loyalty & Reward Program Insights from Smile.io
The global loyalty management market size was valued at $11.71 billion in 2023 & is projected to grow from $13.31 billion in 2024 to $41.21 billion by 2032| www.fortunebusinessinsights.com
Can you think about the last time you experienced something and had to tell your friends about it? This is essentially word-of-mouth marketing (WOMM), and we experience it nearly every day. That’s why almost half (48%) of businesses worldwide rely heavily on the power of word-of-mouth marketing.| Semrush Blog
Did you know that it costs five times as much to attract a new customer? Check out this article about ‘Customer Acquisition Vs Retention Costs to learn more.| Invesp - Conversion Rate Optimization Blog