As governments and organizations around the world have grappled with the COVID-19 pandemic, their efforts to reuse and remix others’ work have stood out as a bright spot. Within Canada and around the world, there’s a lot of neat ways that people and teams have been learning from and sharing with each other. This should become the norm, not the exception.| sboots.ca
It’s been a strange, unfamiliar, and in a lot of ways distressing past few weeks for people. My default approach is to try to find the silver linings in any situation; now doesn’t feel like the moment.| sboots.ca
It’s been about a month now since federal government employees have been asked to work from home. The sudden shift to a fully remote workforce quickly overwhelmed the IT infrastructure used to access corporate networks from home. The future fix to this problem is to move away from having corporate networks entirely.| sboots.ca
When you’re prioritizing what activities to work on, it’s usually not that hard to tell if something is responding to a user need or a government need. Does the activity help understand an actual person and how they’d use the service you’re building? Does it let particular users more effectively interact with your website or online services? Does it generate data that can help inform future improvements? If it’s not doing any of those things, it’s probably solving for a government...| sboots.ca
The government’s legacy IT systems have been in the news recently. Within the government, there’s a growing concern that these systems – software code and mainframe computers that underpin critical services and benefit programs for millions of Canadians – could fail unexpectedly at any moment. The complicating factor in discussions around legacy IT systems (and their need for replacement) is that many of the services that these systems support don’t work well as-is.| sboots.ca