(this builds on my June difficult discussions [https://www.mironov.com/difficult/] post) As good product folks, we know that customers must recognize a problem before they consider buying our solution. Companies that don’t have supply chain issues (or think they don’t) are not in the market for| Rich Mironov's Product Bytes
Every week, I talk with CEOs who tell me they want to speed up innovation. In fact, they want to schedule it. Recently a product leader shared with me an OKR to ship one major innovation each quarter, measured as “users will give each innovative feature a top rating.” This| Rich Mironov's Product Bytes
This product end-of-life recipe has been hiding on my hard drive for dog’s years, but never got published. It’s the natural companion to my Customer-Side EOL post. When it’s time to retire (aka sunset aka end-of-life aka put a fork in) a commercial product or service, here’| Rich Mironov's Product Bytes
Post #1 noted that your development team will never, ever, ever be big enough to catch up with your dreams. – which led to The Law of Ruthless Prioritization. Here’s a second fundamental reality of software economics: All of the profits are in the nth copy or nth user. Building| Rich Mironov's Product Bytes
Building on a post from last July about Incompatible Worldviews… Almost every Go-to-Market-side enterprise stakeholder I interview tells me that their product team is unresponsive: that folks rarely get anything back after submitting an (urgent, strategic, well-considered) ticket through the company’s agreed-upon enhancement request process. That the occasional response| Rich Mironov's Product Bytes
Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue. Or why this distinction is essential to their investors. But when I do product due diligence for SaaS-focused PE/VC firms, it's| Rich Mironov's Product Bytes
In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while. One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer| Rich Mironov's Product Bytes
