Assist agents in real-time with Ai Live Coach Cards. Automatically pop up information for support agents & sales reps in real time when certain keywords or questions come up.| Dialpad
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
A cloud contact center solution like Dialpad Ai Contact Center helps your business to boost productivity and customer experience while keeping costs low.| www.dialpad.com