With mySQM™ Customer Service QA software, coaching has never been easier or more effective for improving and providing great CX performance.| SQM Group
Discover our comprehensive guide on how Call Center Quality Assurance (QA) works for improving first call resolution and customer service.| SQM Group
Software specifically built for call centers, designed to measure, track, benchmark, improve customer and employee experience, and reduce costs.| SQM Group
Current call center QA practices have many problems; in many cases, it only evaluates 1-2% of customer calls and is a manual process driven by employees.| SQM Group
Call center Artificial Intelligence enhances agent productivity by equipping agents with tools for faster and more effective decision-making.| SQM Group