Discover how identifying key drivers and focusing on the right factors can transform your approach to customer experience.| COPC Inc.
Avoid common coaching pitfalls, reduce wasted effort, and drive fundamental improvements in CSAT with the power of driver-based coaching.| COPC Inc.
Drive consistency and improve customer satisfaction while boosting sales and lowering costs. This course centers around the COPC CX Standard.| COPC Inc.
Balanced scorecards provide a holistic view of an organization's site, program, department, team or employee performance. Rather than analyzing individual| COPC Inc.
Design self-service technology with the customer in mind. Make it an easy-to-use system that resolves issues efficiently.| COPC Inc.
Ensure new hires not only stay but excel. Turn new employees into long-term assets with these onboarding best practices.| COPC Inc.