Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Net Promoter Score has been playing an increasing role in the airline industry, from prioritizing customer issues to improving overall customer experience.| Retently CX
Create a Retently NPS account and start surveying your customers right away. Free 7-day trial. No contract. No credit card required. Cancel anytime.| Retently CX
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
Ever wanted to know how Apple’s NPS grew so much over the past years? Well, here are the main 6 reasons that contributed to the company’s high NPS score.| Retently CX